Online terms of supply – UNITED KINGDOM

Introduction 

These are the Terms of Supply (the ''Terms'') for products ordered on [www.kometuk.com] (the ''Site'') The Site is operated by or on behalf of Komet Dental Instruments UK Limited trading as Komet (''we'', ''us'' and ''our''). We are a limited company, registered in England. Our registered company number is 15701046, and our registered office is at Unit 8, Arden House Marsh Lane Hampton-in-Arden Solihull B92 0AJ United Kingdom. Our VAT registration number is 479 6448 27. 

The products advertised for sale on this Site are intended for sale to dentist practices and suppliers (''Products''). Your purchase of any of the Products offered on the Site are subject to these Terms and by placing an order for any Products you agree to be bound by them. You should print a copy of these Terms for future reference. Use of your personal information submitted to or via the Site is processed in accordance with our Privacy Policy. 

We reserve the right to change these Terms from time to time by changing them on the Site, although no such change will affect any order you have already placed with us. These Terms were last updated on March, 19, 2025. 

Registering with us  

Before purchasing any Products, you must first register to set up an account with us by completing the account registration form available on the Site. You only need to register once.

To register, you must provide us with accurate, complete and up-to-date contact information, including name, your role, the company you work for, postal address, telephone number, GDC number and invoice email address. You are responsible for the information you provide to us. You must contact us promptly to inform us of all changes to this information and to notify us if you no longer satisfy all of the minimum eligibility criteria set out below. 

To register, you must satisfy the following minimum eligibility criteria:

·       You must be at least 18 years of age (or any older age legally required under local law to bind yourself legally to these Terms);

·       If you are registering as an organisation, rather than in your personal individual capacity, you must have the necessary authority, power and right fully to bind the legal entity or organisation on whose behalf you wish to make any purchase of Products. If you are not authorised to bind that legal entity or organisation, you must not attempt to register. By registering, you represent and warrant to us that you are duly authorised.

It is your responsibility to ensure you satisfy all of the minimum eligibility criteria set out above before choosing to register with us. By doing so, you confirm to us that you do meet all of the minimum eligibility criteria.

We reserve the right, in our discretion, to carry out checks (including checks with credit reference agencies) for the purposes of confirming your identity and to establish your creditworthiness. By agreeing to making a purchase under these Terms, you agree to our doing so.

Access to the Site  

We cannot guarantee the continuous, uninterrupted, or error-free operability of the Site. There may be times when certain features, parts or content of the Site, or the entire Site, become unavailable (whether on a scheduled or unscheduled basis) or are modified, suspended or withdrawn by us, in our sole discretion, without notice to you.  You agree that we will not be liable to you or to any third party for any unavailability, modification, suspension or withdrawal of the Site, or any features, parts, or content of the Site. 

Ordering and availability 

Products may be ordered by clicking on the items you wish to purchase and then following the prompts that will appear on-screen. Our order process allows you to check and amend any errors before submitting your order to us by clicking the [”Complete order”] button on the checkout page. Please check the order carefully before confirming it. You are responsible for ensuring that your order is complete and accurate. 

After placing an order, you will receive an acknowledgment from us that we have received your order and giving you an order reference number. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy the Products ordered. All orders are subject to acceptance by us. We are not obliged to accept your order and may, at our discretion, decline to accept any order. You do, however, acknowledge that by clicking on the ''Complete order'' button you enter into an obligation to pay for the Products. Where we accept your order, we will confirm such acceptance by sending you a confirmation that your order has been dispatched (''Order Confirmation''). The contract between you and us in relation to the Products ordered (''Contract'') will only be formed when we send you the Order Confirmation. 

The Contract will relate only to the Products which have been confirmed in the Order Confirmation. We will not be obliged to supply any other Products which may have been part of your order until such Products have been confirmed in a separate Order Confirmation.

Delivery 

The Site contains a large number of Products, and it is always possible that, despite our best efforts, some of the Products listed on the Site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge you the lower amount. If a Product’s correct price is higher than the price stated on the Site, we will normally, at our discretion, either contact you for instructions before despatching the Product, or reject your order and notify you of such rejection. 

Payment for all orders must be made by credit or debit card on the checkout page. We accept payment by most major credit and debit cards. We can only accept credit or debit cards where the statement address is within the United Kingdom.  . We may also agree with you to take payment via bank transfer and may ask you to provide relevant information where we agree this. 

You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorise payment for any reason. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this. 

Returns 

Returns of sterile products in unopened and undamaged packaging will be accepted back within 4 weeks of the date of delivery. and you will receive a full refund of the price paid for the Products in accordance with our refunds policy (see below). 

Any returns of Products must be in the same condition in which you receive them. You have a legal obligation to take reasonable care of the Products while in your possession. If you fail to comply with this obligation, we may have a right to deduct the cost of any deterioration (due, for example, to your having used the Products), up to the price of the Products, from the refund to which you are otherwise entitled. 

You will not have any right to return for the supply of any of the following Products: 

unless such Products were damaged or faulty when delivered to you or have been incorrectly delivered. 

To return the Products, you should package the parcel securely (making sure you include a note of your name and address and enclosing any returns slip, if we have provided one, inside the parcel) and then return it to us, either by courier or by recorded delivery mail or other form of certified mail or, if the Products are too bulky to return by mail, then by a suitable carrier.  You are responsible for all costs associated with returning the Products, including, if relevant, any taxes. We advise that you take out enough postal/carriage insurance to cover the value of the contents. Please save your proof of posting/dispatch and tracking information until your refund has been processed. You will be responsible for the cost and risk of returning the Products to us. 

Our liability 

Nothing in these Terms shall limit or exclude our liability to you: 

Subject to this, in no event shall we be liable to you for any indirect or consequential losses, or for any loss of profit, revenue, contracts, data, goodwill or other similar losses, and any liability we do have for losses you suffer arising from any Contract shall not exceed the purchase price of the relevant Products and is strictly limited to losses that were reasonably foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us. 

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any Contract that is caused by events outside our reasonable control. 

General 

Any delay or failure by us to perform our obligations under any Contract will be excused if, and solely to the extent that, such delay or failure is caused by an event or occurrence that is not reasonably foreseeable, is beyond our or your reasonable control, occurs without fault or negligence and which cannot be reasonably avoided or overcome by you or us despite acting in accordance with best industry practice and using best endeavours to do so. Such events or occurrences may include fires, floods, storms, explosions, riots, natural disasters, wars, sabotage, logistics cost increases, raw material shortages, supply chain issues and increased costs of such issues, strikes, lockouts or other industrial action or disputes specific to us, our subcontractors or agents, embargo, insurrection, requisition, extensive military mobilization, epidemic or pandemic events (“Force Majeure Event”) We shall give written notice to you indicating the nature of the Force Majeure Event, its impact on performance (including but not limited to the duration of the delay or failure resulting from such Force Majeure Event) as soon as possible but in any event no later than five (5) days after the date we became aware or should have become aware (whichever is earlier) of the Force Majeure Event with such supporting evidence as you may reasonably require (''Force Majeure Notice''). The issuance of a Force Majeure Notice within such five (5) day period shall be a condition precedent to the entitlement to be relieved from performance due to a Force Majeure Event. If the delay resulting from the Force Majeure Event lasts more than thirty (30) days, we will terminate the Contract without incurring liability. We shall in any event use our reasonable endeavours to mitigate the effects of any delay and shall only be excused from delays in performance to the extent it is unable to so mitigate such delays. If it is foreseeable that the inability to perform will be of a permanent nature, we are entitled to refuse the delivery completely or in part. In that case you are not entitled to any damage claims. You will no longer be obliged to fulfil your contractually agreed counter performance, and any advance payments will be returned.  

You may not transfer or assign any or all of your rights or obligations under any Contract.  

All notices given by you to us must be given in writing to the address set out at the end of these Terms. We may give notice to you at either the email or postal address you provide to us when placing an order.